Tubidy
    Customer Experience Insight - From Research to Prediction

    Customer Experience Insight - From Research to Prediction

    36:30 |
    Download MP3

    Related Videos

    Customer Experience from Jericho Consulting 2:04

    Customer Experience from Jericho Consulting

    Customer Experience is a waste of time - part 1 4:42

    Customer Experience is a waste of time - part 1

    Jericho & Limetropy Announcement 10:45

    Jericho & Limetropy Announcement

    Jericho with TheFutureStore.Today at #RBTE2015 0:34

    Jericho with TheFutureStore.Today at #RBTE2015

    Customer Experience Principle #3 - #CustomerExperience is not a business function... 2:48

    Customer Experience Principle #3 - #CustomerExperience is not a business function...

    Customer Experience Principle #8 - You only manage part of the customer's experience... 2:22

    Customer Experience Principle #8 - You only manage part of the customer's experience...

    Customer Experience Principle #7 - Forget Customer Experience... 2:01

    Customer Experience Principle #7 - Forget Customer Experience...

    Customer Lifetime Value 13:17

    Customer Lifetime Value

    Customer Journey Mapping - an interview 29:56

    Customer Journey Mapping - an interview

    #CX Club - Round 5 - CX Principles (3) - CX is a gap, You only control part, EX, Ownership & Profit 12:51

    #CX Club - Round 5 - CX Principles (3) - CX is a gap, You only control part, EX, Ownership & Profit

    Customer Experience Principles - #1 - #CustomerExperience is something the customer gets... 1:32

    Customer Experience Principles - #1 - #CustomerExperience is something the customer gets...

    B2B Advocacy 14:20

    B2B Advocacy

    What is Customer Experience? 3:39

    What is Customer Experience?

    Customer Experience Principle #4 - #CustomerExperience , Journeys & Stories... 2:58

    Customer Experience Principle #4 - #CustomerExperience , Journeys & Stories...

    Customer Experience Principle #10 - Customer Journey Mapping - the map is not really the point... 7:34

    Customer Experience Principle #10 - Customer Journey Mapping - the map is not really the point...

    Customer Experience Principle #2 - #CustomerExperience & Customer Service are not the same thing.... 3:37

    Customer Experience Principle #2 - #CustomerExperience & Customer Service are not the same thing....

    If Customer Experience isn't about transformation, it isn't about anything 4:15

    If Customer Experience isn't about transformation, it isn't about anything

    Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business. 3:59

    Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business.

    Customer Experience Principle #6 - #CustomerExperience is about managing both sides of the equation. 3:27

    Customer Experience Principle #6 - #CustomerExperience is about managing both sides of the equation.

    Customer Journey Mapping 55:00

    Customer Journey Mapping